Cancellation eligibility, approval and refund processing rules.
A customer may request cancellation before dispatch while the order status is Pending, Confirmed, Processing or Packed.
Cancellation is normally unavailable after the order becomes Out for Delivery, Shipped, Delivered, Completed or already Cancelled.
A cancellation request is not automatically approved. The order becomes Cancellation Requested and should not be dispatched while Admin reviews it. Admin may Approve or Reject the request with a reason.
Customised or printing work that has already started may not be cancellable because it is prepared specifically for the customer.
COD cancellation generally has no prepaid amount to refund. For Manual UPI or another prepaid method, refund starts only after payment and cancellation are verified.
An approved refund is normally initiated within 5–7 working days. Bank, UPI or payment-provider processing may take additional time after initiation. Refunds are sent to the original method or another verified method agreed with the customer.
The customer is responsible for providing correct payment or refund details. We will never ask for UPI PIN, card CVV, banking password or OTP to process a refund.
Where only part of an order is unavailable, we may offer replacement, partial cancellation or partial refund after informing the customer.
If a consumer grievance remains unresolved, the National Consumer Helpline may be contacted at 1915 or 1800-11-4000.
These policies explain the shop’s operating rules and do not reduce any non-waivable rights available under applicable law.
