Verified reviews, approval, rewards and anti-abuse rules.
A Product Review can be submitted only from the customer’s own Delivered or Completed order for a product actually purchased in that order. Eligibility is verified on the server, not only through a button or URL.
One customer plus one product equals one review and one reward, even if multiple quantities were purchased. Products not purchased by that customer cannot be reviewed for loyalty points.
A customer with at least one Delivered or Completed order may submit one Shop Review directly. The Shop Review may later be edited.
A Shop Review is compulsory before Product Review loyalty points are credited. Eligible Product Review points may remain On Hold until the Shop Review is submitted.
All reviews start as Pending. Admin may Approve, Reject, Reply, Pin or Remove a review. Only Approved reviews appear publicly.
Editing an Approved review sends it back to Pending review. Editing does not create a second reward. Genuine low ratings are not rejected only because they are negative.
The first 5 eligible Approved Product Reviews earn 10 loyalty points each. From the 6th eligible Approved Product Review onward, each review earns 2 points.
Points are not awarded for duplicate, unrelated, returned, fully refunded, spam, abusive or fraudulent reviews. Awarded points may be reversed when fraud or serious abuse is confirmed.
Loyalty points are promotional benefits and are not redeemable as cash unless an explicit business rule says otherwise.
Review photos are optional, subject to file and moderation rules, and become public only after approval. Do not upload personal documents, private information or content that you do not have permission to share.
A logged-in customer may mark another review Helpful once and cannot mark their own review Helpful.
If a consumer grievance remains unresolved, the National Consumer Helpline may be contacted at 1915 or 1800-11-4000.
These policies explain the shop’s operating rules and do not reduce any non-waivable rights available under applicable law.
