Normal-product return, replacement and issue-reporting conditions.
A normal stationery product may be considered for return, replacement, re-delivery, store credit or refund when it is damaged, defective, wrong, materially different from the confirmed order or missing.
The customer should report the issue within 48 hours of delivery and provide clear photo or video evidence where reasonably requested.
Used, altered, incomplete, customer-damaged or improperly stored items may be rejected. Change of mind, minor packaging variation or normal colour variation may not qualify.
Printing orders and personalised or custom products—including mugs, T-shirts, key rings and PVC/ID cards—are non-returnable. For those items use Report Issue / Get Help so Admin can review reprint, replacement or refund case by case.
Approval is subject to order verification and, where applicable, inspection of the returned item. The item should include original parts, accessories and packaging where possible.
The final remedy depends on stock, the nature of the issue and customer preference where practical. Refund timing follows the Cancellation & Refund Policy.
False claims, substituted items, repeated abuse or manipulated evidence may lead to rejection, account restriction or recovery of promotional benefits.
If a consumer grievance remains unresolved, the National Consumer Helpline may be contacted at 1915 or 1800-11-4000.
These policies explain the shop’s operating rules and do not reduce any non-waivable rights available under applicable law.
